Refund & Return Policy

At Mason Box, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 14-day refund policy to make your shopping experience hassle-free.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be returned within 14 days of delivery.

• The product must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Items that have been used, damaged, or altered after delivery.

• Products returned without original packaging or missing accessories.

• Clearance or final sale items.

How to Request a Refund

1. Contact Us – Email us at contact@masonbox.shop or call +1 (520) 800-5346 to initiate your return request.

2. Receive Return Instructions – Our support team will provide return shipping instructions.

3. Ship Your Item – Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

4. Processing Your Refund – Once we receive and inspect the item, we will process your refund within 5-7 business days to your original payment method.

Exchanges & Replacements

If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a replacement or exchange at no additional cost.

Late or Missing Refunds

If your refund has not been processed within the stated timeframe, please check with your bank or payment provider. If you still have concerns, contact us for assistance.

For any further questions regarding our refund policy, feel free to reach out to our customer service team. Thank you for shopping with Mason Box!