Shipping & Delivery
At Mason Box, we are committed to providing a seamless shopping experience with free shipping on all orders. Below are the details of our shipping policy.
1. Shipping Coverage
We currently offer shipping across the United States. At this time, we do not ship internationally.
2. Processing Time
Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Time
Standard transit time is 11 – 21 business days from the date of shipment.
Delivery times may vary based on location, weather conditions, and carrier delays.
4. Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 24-48 hours for tracking updates to appear in the carrier’s system.
5. Shipping Carriers
We partner with reliable shipping carriers to ensure safe and timely delivery. Carriers may vary based on your location and product size.
6. Order Delays
While we strive to deliver all orders on time, delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high demand. If your order is significantly delayed, please contact our support team for assistance.
7. Address Accuracy
To ensure a smooth delivery process, please provide accurate shipping details. We are not responsible for orders delayed or lost due to incorrect addresses provided at checkout.
8. Lost or Stolen Packages
If your package is marked as “delivered” but you have not received it, check with neighbors or your local carrier.
If your package is lost or stolen, please contact us immediately so we can assist with a resolution.
9. Contact Us
For any shipping-related inquiries, feel free to reach out:
📧 Email: contact@masonbox.shop
📞 Phone: +1 (202) 938-0645
📍 Address: 8 Leecon Ct, Southampton, NY 11968, United States
Thank you for shopping with Mason Box. We appreciate your business!