Shipping & Delivery

At Mason Box, we’re committed to providing a seamless shopping experience, including free shipping on all orders. Below are the full details of our shipping policy.

1. Shipping Coverage

• We currently ship throughout the United States.
• We do not offer international shipping at this time.

2. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays are processed on the next business day.

3. Shipping Time

• Standard delivery takes 11–21 business days after shipment.
• Delivery time may vary due to location, weather, or carrier delays.

4. Tracking Information

• You will receive a tracking number via email once your order ships.
• Please allow 24–48 hours for tracking details to update.

5. Shipping Carriers

• We work with trusted carriers to ensure safe and timely delivery.
• The selected carrier may vary based on your location and product size.

6. Order Delays

• Delays may occur due to weather, carrier issues, or high order volume.
• If your order is significantly delayed, please contact our support team.

7. Address Accuracy

• Please ensure your shipping information is accurate at checkout.
• Mason Box is not liable for delivery delays or losses due to incorrect addresses.

8. Lost or Stolen Packages

• If your package is marked “delivered” but you haven’t received it, check with neighbors or your local carrier.
• If the package is confirmed lost or stolen, please contact us immediately for support.

9. Contact Us

Email: contact@masonbox.shop
Phone: +1 (218) 630-8298
Address: 8 Leecon Ct, Southampton, NY 11968, United States

Thank you for shopping with Mason Box — we value your trust and support!